ABOUT JOURNEY OF CARE

We are on a journey, just like you.

Journey of Care was founded by healthcare veterans with more than 35 years of combined experience. We created the company to provide dependable, human support for people who are too often isolated, underserved or forgotten within complicated systems.

THE IDEA AT THE CENTER

People do not experience care as separate programs.

They experience the ride that never came, the benefit they did not know how to use, the equipment that stopped working and the question no one had time to answer.

Journey of Care brings dependable support, practical problem solving and genuine connection into those spaces. We help members understand what comes next, connect the right people and keep following through.

OUR MISSION

We believe independence shouldn't mean being on your own.

Our mission is to provide the constant, caring connection that prevents crises and promotes independence, acting as a virtual extension of your family to help you live safely and fully.

OUR FOUNDERS

Built from experience. Guided by the person who needs help.

Jessie Israel, founder and CEO of Journey of Care

FOUNDER AND CEO

Jessie Israel, RN, BSN, MSN

Jessie is a nurse and healthcare leader who has spent more than 20 years building programs that improve outcomes and make complex systems work better for people. Her experience spans case management, home health, behavioral health, palliative care, population health and value based care.

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Jessie began her career caring for medically complex patients. She has since led organizations, managed programs serving more than 250,000 people, overseen multimillion dollar healthcare portfolios and built partnerships among health plans, hospitals, physicians and community providers.

Her work includes care management models that reduced hospital readmissions across multiple states, generated millions of dollars in shared savings, created patient centered programs that expanded nationally and helped build, grow and sell a behavioral health organization.

At Journey of Care, Jessie brings together clinical leadership, operational experience and a belief that every system, contract and technology should ultimately make life better for the person receiving care. She built the company to be deeply personal and a credible, accountable partner within a larger system of care.

Todd Hockenberry, founder and COO of Journey of Care

FOUNDER AND COO

Todd Hockenberry, MPH

Todd is a public health, data and operations leader who turns information into reliable systems and better outcomes. His background spans environmental science, mapping, biostatistics, epidemiology and more than a decade in healthcare analytics and operations.

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Todd's early work in environmental science and mapping taught him to see how geography, systems and small changes can affect an entire community. He carried that perspective into public health, earning a Master of Public Health focused on biostatistics and epidemiology.

He has led data analytics for a health plan, developed performance measures and created tools that show where care is working and where people may be falling through the gaps. On the health plan side, he saw firsthand how coverage decisions, incomplete information or a missed service connection can quickly become a much larger problem.

At Journey of Care, Todd combines data, technology and operational leadership to build dependable, deeply human services. He translates the mission into processes that work, information teams can use and partnerships that produce meaningful results.

WHAT WE BELIEVE

The relationship is the service.

01

No one should be forgotten

We exist for people who are isolated, underserved or navigating life without a strong support system, including people in rural communities.

02

Life happens between appointments

A plan can look complete on paper while missed rides, broken equipment, confusing benefits and changing needs make daily life harder.

03

Independence includes support

Independence means having the information, connections and dependable help needed to make choices and live life on your terms.

04

Follow through matters

We do more than identify a need. We help coordinate the next step and stay involved while the problem is addressed.

05

Partnership makes care better

We collaborate with providers, case managers, families and other trusted supports around the person at the center.

06

Human connection is essential

Technology can make support easier to reach, but technology is not the service. The relationship is.

A MORE HUMAN WAY FORWARD

We want to help people understand and make the most of their benefits, reach those who have been left behind and make healthcare more human.

At the heart of that work is something no system or technology can replace: genuine human connection.

COME ON THE JOURNEY WITH US

Let's make everyday care more connected.

Whether you need support, care for someone who does or want to work alongside us, we would be glad to hear from you.