Information We Collect
We may collect information you voluntarily provide through our website, forms, phone, email, or text communications, including your name, contact information, and information you provide when requesting services or making a referral.
How We Use and Protect Information
Journey of Care uses information to respond to inquiries, coordinate services, process referrals, communicate with members and referral partners, and operate our services.
We use reasonable administrative, technical, and physical safeguards to protect personal information. Protected Health Information (PHI) is handled in accordance with applicable healthcare privacy and security requirements, including HIPAA where applicable.
We do not sell personal information.
Text Messaging
If you provide your mobile number and consent to receive text messages from Journey of Care, we may communicate with you by SMS. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers
Journey of Care may use service providers to support our operations, communications, technology, and healthcare services. Information is shared only as reasonably necessary to provide those services and subject to applicable privacy and security requirements.