A familiar team
Regular contact from people who learn your goals, routines and preferences.
Talk with our teamWISCONSIN SERVICES
More support for living.
Journey of Care provides ongoing, personal support for people who need help navigating everyday life at home. A consistent team gets to know you, helps connect the pieces and stays available between visits.
SUPPORT THAT STAYS INVOLVED
Practical help for life between visits.
Support depends on each member's needs and authorized service plan.
Everyday follow through
Help with appointments, transportation, prescriptions, equipment, benefits and the next step.
Connections to care
Referrals to primary care, therapy, home health and other needed services.
A connected care team
Communication with your MCO care team and other authorized providers.
Support between visits
Practical help during the many hours when an in person provider is not in the home.
Help when needs change
Earlier attention to barriers and concerns that might otherwise go unnoticed.
WISCONSIN MEDICAID
Remote Monitoring and Support
Wisconsin Medicaid includes Remote Monitoring and Support within the Family Care and Family Care Partnership benefit packages for eligible members when the service supports long term care outcomes and is authorized by the member's MCO care team.
The service can provide access to live assistance from a remote caregiver and may include technology such as monitors, sensors or two way communication devices.
SUPPORTING THE CARE ALREADY THERE
Remote support should not replace hands on help.
Journey of Care works alongside personal care workers, home health agencies, therapists, healthcare providers, MCO care teams, families and other trusted supports.
The goal is not to substitute technology for personal care.
It is to offer more consistent support and give the authorized care team better visibility into what is happening at home.
Your team is one touch away.Large buttons and a simple setup make it easy to connect.
THE OPTIONAL TABLET
A simple way to reach your team and use everyday tools.
If you want a tablet and it is included in your authorized service, we send it directly to your home with cellular service and help you get comfortable using it. Home internet may not be needed.
The tablet uses large, easy buttons and can be comfortable even for someone who has never used a computer.
24/7 connection to our teamSecure messaging and videoMedication remindersAppointments and schedulesDaily activitiesGamesGuided meditationsExercises and wellnessWeatherRecipesLibrary accessUseful websitesWellness surveysFamily connections
The tablet is not the service. It is one easy way to reach the people who are. You can also call, text or use another approved way to connect.
Tablet availability, cellular service and included features depend on the program, individual plan and authorization.FOR PROVIDERS ALREADY OFFERING REMOTE SUPPORT
A dedicated team for care that goes beyond the check in.
Some remote support models are built around a central call center. Journey of Care is built around small, consistent teams that know the member, notice changes and stay involved until the next step is clear.
Members hear from a team that learns their life, goals and preferences.
We do more than identify a need. We help connect the right people and keep checking until it is addressed.
We support the work you already do and share useful updates with the authorized care team.
Anthem
AN INNOVATIVE WISCONSIN PARTNERSHIP
Anthem brings the full circle of support together.
For eligible Anthem Wisconsin members, CSL Mainstay 360 connects in person care, home safety support and ongoing guidance in one coordinated program.
CSL means Community Supported Living.
It is a flexible Wisconsin long term care benefit designed to help eligible members live safely and independently in a home and community setting. Mainstay 360 brings several kinds of authorized support together through one pathway.
01Hands on care and navigation
TALEM HOME CAREProvides in home personal care, completes the coordinated intake and serves as the front door and primary point of contact.
02Ongoing support and continuity
JOURNEY OF CAREProvides a familiar support team members can reach between visits, with practical guidance and follow through for changing needs.
03Home safety and prevention
DWELLSAFEProvides a clinician guided home assessment and a personalized plan for safety, mobility, accessibility and fall prevention.
One referral. One coordinated intake. One clear point of contact.
Talem activates the full Mainstay 360 program. The partners share information so the member is not left coordinating three unrelated services.
WHO MAY BENEFIT
Support when needs are growing or care feels fragmented.
- Recent hospital or facility discharge
- Falls, mobility concerns or safety worries when alone
- Missed medications, appointments or other follow through
- Repeated emergency visits or readmissions
- Several disconnected services or caregiver burnout
CURRENT SERVICE AREA
Milwaukee metro and surrounding communities.
Talem publicly serves Milwaukee, Waukesha and many nearby communities. Confirm availability for a specific address when making a referral.
View Talem's Wisconsin service areaFOR WISCONSIN MCOS AND CARE PARTNERS
Want to build a coordinated bundle like this?
Anthem is showing what is possible when in person care, home safety and ongoing remote support are designed to work as one. Journey of Care would welcome a conversation with other MCOs and providers who want to build a similarly connected model.
HOW TO GET STARTED
The right path depends on your coverage.
Contact Journey of Care. We can explain the service and help you understand whom to contact within your MCO care team.
Contact us to discuss a member, Journey of Care provider availability or a broader partnership.
Use the established referral pathway to Talem Home Care. One referral begins the coordinated intake and activates the full program.
OFFICIAL WISCONSIN INFORMATION
Wisconsin DHS is the source for program guidance.
Eligibility, covered services, authorization and MCO requirements are determined through Wisconsin Medicaid and the applicable care team.
LET'S TALK ABOUT WHAT MAY BE AVAILABLE
Could you or someone you support use more help at home?
We will listen, explain the available pathways and help identify the right next step.
(720) 398 4003contact@journeyofcare.comTalk with our teamPlease do not include private medical information in your message. We will contact you to learn more.